Refund & Cancellation Policy

1. Overview

At Nicepe Soft Care Pvt Ltd, we strive to provide high-quality software products and services to our customers. This Refund & Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be processed for purchases made on https://nicepesoft.com.

2. Source Code Purchases

Since source codes are digital products that are delivered instantly upon successful payment:

• All source code purchases are non-refundable once the download link has been made available to you.
• We recommend reviewing the product description, features, and demo (if available) before making a purchase.
• If the source code delivered is significantly different from what was described on the product page, you may request a review by contacting our support team within 7 days of purchase.
• If we find the complaint valid, we may offer a replacement, store credit, or a refund at our discretion.

3. Developer Booking Services

• For developer booking services, cancellations made before the project work begins are eligible for a full refund.
• Once the developer has started working on the project, cancellations will be evaluated on a case-by-case basis.
• Partial refunds may be provided based on the work completed at the time of cancellation.
• No refund will be provided if the project has been fully delivered.

4. Custom Software Development

• For custom software development projects, the refund depends on the stage of the project.
• If the project has not started, a full refund will be issued upon cancellation request.
• If the project is in progress, a partial refund may be issued after deducting the cost of work already completed.
• No refund is applicable once the final deliverable has been submitted and approved by the client.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at care@nicepe2.com with your order details.
2. Include your Order ID, name, registered email, and reason for the refund request.
3. Our support team will review your request and respond within 3-5 business days.

6. Refund Processing

• Approved refunds will be processed within 7-10 business days from the date of approval.
• Refunds will be credited back to the original payment method used during the purchase.
• The refund timeline may vary depending on your bank or payment provider.
• All refunds are processed in Indian Rupees (INR).

7. Cancellation by Company

We reserve the right to cancel an order or service under the following circumstances:

• Suspected fraudulent or unauthorized transactions.
• Violation of our Terms & Conditions.
• Technical issues preventing delivery of the product or service.

In such cases, a full refund will be issued to the customer.

8. Non-Refundable Items

The following are not eligible for refunds:

• Source codes that have already been downloaded.
• Services that have been fully rendered and delivered.
• Requests made after the refund request period (7 days from purchase).

9. Contact Us

For any refund or cancellation queries, please reach out to us: